Terms & Conditions
Terms and Conditions for Digiwala.in
Welcome to Digiwala.in. These terms and conditions outline the rules and regulations for the use of our website and the services we provide. By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. If you disagree with any part of these terms, please do not use our website.
- Account Registration:
1.1 To use certain features of our website, you may be required to register an account. You agree to provide accurate and complete information during the registration process.
1.2 You are responsible for maintaining the confidentiality of your account credentials, including your password. You agree to notify us immediately of any unauthorized use of your account.
- Product Information:
2.1 We strive to provide accurate and up-to-date information about our products. However, we do not warrant the accuracy, completeness, or reliability of any product descriptions or information on our website.
2.2 Prices and availability of products are subject to change without notice.
- User Conduct:
3.1 You agree not to use our website for any unlawful purpose or in a way that could harm or disrupt our services.
3.2 You are solely responsible for all activities conducted through your account.
- Privacy: https://digiwala.in/privacy-policy/
- Ordering and Payments:
5.1 When placing an order, you agree to provide accurate and complete information about the purchase. You are responsible for all charges incurred through your account.
5.2 We use secure payment gateways to process transactions. However, we do not store your credit card information on our servers.
- Intellectual Property:
6.1 All content and materials on our website, including but not limited to text, graphics, logos, and images, are the property of Digiwala.in and are protected by intellectual property laws.
6.2 You may not reproduce, distribute, modify, or otherwise use our content without our express written consent.
- Limitation of Liability:
7.1 Digiwala.in shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of our website or the purchase of our products.
- Changes to Terms and Conditions:
8.1 We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.
- Contact Us:
If you have any questions or concerns regarding these terms and conditions, please contact us at https://digiwala.in/contact/
By using our website, you agree to abide by these terms and conditions
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.
10. Product Compatibility and Selection
10.1 Customers are responsible for checking product compatibility before placing an order. This is particularly important when purchasing replacement remote controls for air conditioners, LED televisions, DTH or set-top boxes, BLDC fans and home theatre systems.
10.2 Customers should carefully review the product title, description, model number, images and other available specifications before completing a purchase.
10.3 Similar-looking remote controls may have different button layouts, functions or compatibility requirements. The appearance of a remote alone does not guarantee that it will work with a particular device.
10.4 If you are unsure about the compatibility of a product, we recommend contacting our support team before placing an order.
10.5 Digiwala shall not be responsible for compatibility issues arising from incorrect model selection or inaccurate information provided by the customer, subject to applicable consumer protection laws.
11. Order Confirmation and Processing
11.1 After successfully placing an order, customers may receive an order confirmation through the contact details provided during checkout.
11.2 An order confirmation acknowledges that we have received the order. It does not necessarily mean that the order has been dispatched or delivered.
11.3 Digiwala reserves the right to review and verify orders before processing them.
11.4 Orders may be delayed or cancelled due to product unavailability, pricing errors, incomplete customer information, payment issues or other circumstances that prevent successful processing.
11.5 If an order cannot be fulfilled after payment has been received, the customer will be informed and an appropriate refund will be processed in accordance with the applicable refund policy.
11.6 Customers should ensure that their name, delivery address, phone number and other checkout information are correct before submitting an order.
12. Pricing and Promotional Offers
12.1 All product prices displayed on Digiwala.in are subject to change without prior notice.
12.2 We make reasonable efforts to ensure that product prices and descriptions are displayed correctly. However, occasional errors may occur.
12.3 In the event of an incorrect price or listing error, Digiwala reserves the right to contact the customer for clarification or cancel the affected order, with an appropriate refund where payment has already been collected.
12.4 Promotional offers, discounts and coupon codes may be subject to specific conditions, validity periods and availability.
12.5 Unless explicitly stated otherwise, promotional offers cannot be combined with other discounts or special offers.
12.6 Digiwala reserves the right to modify or withdraw promotional offers in accordance with applicable laws and the stated offer conditions.
13. Shipping and Delivery
13.1 Digiwala aims to process and dispatch orders within the estimated time communicated to customers.
13.2 Delivery timelines displayed on the website or communicated during checkout are estimates and may vary depending on the customer’s location, courier availability and other logistical circumstances.
13.3 Customers are responsible for providing a complete and accurate shipping address, including the correct PIN code and contact number.
13.4 Digiwala shall not be responsible for delivery delays caused by incorrect or incomplete address information supplied by the customer, subject to applicable laws.
13.5 Once an order has been dispatched, customers may receive tracking information where such information is available from the courier or shipping partner.
13.6 Delivery may be affected by circumstances beyond our reasonable control, including extreme weather, transportation disruptions, public holidays or other unforeseen events.
13.7 Customers should contact Digiwala if they experience an issue with their delivery or tracking information.
14. Returns, Replacements and Refunds
14.1 Customers should review the product description and compatibility information carefully before placing an order.
14.2 Requests for returns, replacements or refunds will be handled according to Digiwala’s applicable Return and Refund Policy.
14.3 Customers may be required to provide their order number, product details, photographs or other relevant information when submitting a return or replacement request.
14.4 Products requested for return may need to be returned with their original packaging, accessories and other supplied components, depending on the applicable return conditions.
14.5 Products that are damaged, defective, incorrect or otherwise eligible for a return will be assessed according to the applicable policy and consumer protection laws.
14.6 Refunds, where approved, will be processed through the applicable payment method or another suitable method in accordance with the refund policy.
14.7 The time taken for a refund to appear in a customer’s account may depend on the payment provider or financial institution.
14.8 Nothing in these Terms and Conditions is intended to remove or restrict any rights available to customers under applicable consumer protection laws.
15. Warranty and Product Condition
15.1 Warranty coverage, if applicable, will be determined by the product listing, manufacturer documentation or warranty information provided with the product.
15.2 Not all products necessarily carry the same warranty coverage. Customers should check the relevant product information before purchasing.
15.3 Where a manufacturer warranty is provided, its terms, duration and coverage may be determined by the manufacturer.
15.4 Customers should retain their order confirmation, invoice and any warranty documentation supplied with the product.
15.5 Warranty claims may require proof of purchase and an assessment of the reported issue.
15.6 Damage resulting from misuse, improper handling, unauthorized modification or failure to follow product instructions may not be covered by a manufacturer’s warranty, subject to the applicable warranty terms and laws.
16. Electrical and Personal-Care Products
16.1 Customers should read and follow the manufacturer’s instructions supplied with electrical and personal-care products before use.
16.2 Products such as electric trimmers, hair dryers and massagers should be used only for their intended purposes.
16.3 Customers should inspect products and accessories after delivery and contact Digiwala if they notice any apparent damage or missing components.
16.4 Customers should follow all relevant electrical safety instructions and precautions provided by the manufacturer.
16.5 Digiwala is not responsible for damage caused by improper installation, misuse, unauthorized repairs or failure to follow manufacturer instructions, subject to applicable laws.
17. Customer Communication
17.1 Customers agree to provide accurate contact information when placing an order or contacting Digiwala.
17.2 Digiwala may use the provided contact details to communicate information regarding order confirmation, payment, shipping, delivery, returns, refunds and customer support.
17.3 Customers should ensure that their email address and phone number remain accessible so that important order-related updates can be received.
17.4 Any communication regarding an order should include relevant details, such as the order number, to help our team identify and resolve the issue.
17.5 Customers should not use our communication channels to send abusive, threatening, misleading or unlawful messages.
18. Third-Party Services and External Links
18.1 Digiwala.in may use third-party services to support website operations, payment processing, shipping, analytics and other business activities.
18.2 Such third-party services may operate under their own terms, conditions and privacy policies.
18.3 Digiwala is not responsible for the independent policies or practices of external websites and services that are not controlled by us.
18.4 Links to external websites may be provided for customer convenience or additional information. Accessing those websites is at the customer’s discretion.
18.5 Customers are encouraged to review the terms and privacy policies of third-party websites before using their services.
19. Website Availability and Maintenance
19.1 Digiwala aims to keep its website accessible and functioning properly. However, uninterrupted availability cannot be guaranteed.
19.2 Temporary interruptions may occur due to maintenance, software updates, technical problems, hosting issues or circumstances beyond our reasonable control.
19.3 Digiwala reserves the right to update, modify or discontinue website features, services or content when necessary.
19.4 We will make reasonable efforts to maintain the security and functionality of our website.
19.5 Customers agree not to attempt unauthorized access to the website, its systems or any associated services.
20. Prohibited Activities
20.1 Customers must not use Digiwala.in for fraudulent, unlawful or misleading activities.
20.2 Users must not attempt to interfere with the normal operation, security or availability of the website.
20.3 Users must not upload, transmit or distribute malicious software, harmful code or other content intended to damage or disrupt website operations.
20.4 Users must not copy, scrape, reproduce or commercially exploit website content without prior written permission, except where permitted by applicable law.
20.5 Digiwala reserves the right to take appropriate action against activities that violate these Terms and Conditions or applicable laws.
21. Indemnification
21.1 To the extent permitted by applicable law, customers agree to be responsible for losses or claims arising directly from their unlawful use of the website or their violation of these Terms and Conditions.
21.2 This provision does not apply to the extent that a claim or loss results from Digiwala’s own unlawful conduct, negligence or breach of obligations.
22. Severability
22.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a competent authority, the remaining provisions shall continue to remain effective to the extent permitted by law.
22.2 The invalidity of one provision shall not automatically affect the validity of the remaining provisions.
23. Waiver
23.1 If Digiwala does not immediately enforce any right or provision under these Terms and Conditions, this shall not be considered a waiver of that right or provision.
23.2 Any waiver of a provision shall be effective only where permitted by applicable law.
24. Governing Law and Jurisdiction
24.1 These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
24.2 Any disputes arising from the use of Digiwala.in or purchases made through the website shall be subject to the jurisdiction of the competent courts in India, subject to applicable consumer protection laws and rules regarding jurisdiction.
24.3 Nothing in these Terms and Conditions shall limit any statutory rights or remedies available to customers under Indian law.
25. Updates to These Terms and Conditions
25.1 Digiwala reserves the right to revise or update these Terms and Conditions from time to time.
25.2 Updated terms will be published on this page, along with a revised date where appropriate.
25.3 Customers are encouraged to review this page periodically to remain informed about the terms applicable to their use of the website.
25.4 Continued use of Digiwala.in after updated terms are published will be subject to applicable laws and the legal effect of the revised terms.
26. Contact Information
If you have questions, concerns or requests regarding these Terms and Conditions, your orders or our services, you can contact us through our official Contact Us page:
For information about how we collect and use personal information, please read our Privacy Policy:
https://digiwala.in/privacy-policy/
Thank you for visiting Digiwala.in. We appreciate your trust and look forward to serving you.
FOR MORE INFORMATION AND UPDATES VISIT OUR SOCIALS :
INSTAGRAM
FACEBOOK
WHATSAPP
VISIT THE CATEGORY PAGE TO VIEW OUR PRODUCTS AND FOR ANY QUESITON VISIT THE FAQS PAGE
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